{"count":3,"cases":[{"id":"f314ed10-a59e-4a15-b14e-87003885c41b","tags":["posting","order-to-cash"],"notes":"Review the prior case notes, comments, and lifecycle history before retrying.","query":"pricing missing in sales order","title":"What usually causes delivery creation and shipping point determination problems in Sales and Distribution?","module":"sd","status":"open","team_id":null,"priority":"medium","created_at":"2026-03-18T19:49:23.694574+00:00","created_by":"1ff84008-16d4-44f9-99c8-4b03844b0812","updated_at":"2026-03-18T19:49:23.694608+00:00","customer_name":null,"top_result_id":"15a422e6-8d12-4b95-9187-57175235f872","assignee_user_id":"1ff84008-16d4-44f9-99c8-4b03844b0812","organization_name":"","problem_statement":"delivery is not created, is created in the wrong way, or uses the wrong shipping point","resolution_summary":""},{"id":"d9e2ee08-6853-4f02-ae53-d278202c967e","tags":["pricing","order-to-cash"],"notes":"compare pricing procedure determination between failing and working orders\nreview condition record validity, scales, access sequence hit, and exclusion behavior\ncheck whether copy control or manual entry flags prevent condition redetermination\nCompare the failing case against a working document in the same company code, sales area, plant, or warehouse context.","query":"pricing missing in sales order","title":"What usually causes sales order pricing determination problems in Sales and Distribution?","module":"sd","status":"open","team_id":null,"priority":"medium","created_at":"2026-03-18T19:49:20.311960+00:00","created_by":"1ff84008-16d4-44f9-99c8-4b03844b0812","updated_at":"2026-03-18T19:49:20.311978+00:00","customer_name":null,"top_result_id":"sd-001","assignee_user_id":"1ff84008-16d4-44f9-99c8-4b03844b0812","organization_name":"","problem_statement":"expected base price, discounts, freight, or taxes do not appear correctly in the sales order","resolution_summary":""},{"id":"15a422e6-8d12-4b95-9187-57175235f872","tags":["posting","order-to-cash"],"notes":"check shipping point determination inputs such as delivering plant, loading group, and shipping condition\nreview the due list criteria, delivery blocks, and item category relevance for delivery\ncompare route and shipping settings with a working order\nCompare the failing case against a working document in the same company code, sales area, plant, or warehouse context.","query":"Delivery not created","title":"What usually causes delivery creation and shipping point determination problems in Sales and Distribution?","module":"sd","status":"open","team_id":null,"priority":"medium","created_at":"2026-03-18T15:44:42.379779+00:00","created_by":"a34e2370-31fd-4a65-8855-459710bcbc91","updated_at":"2026-03-18T15:44:42.379801+00:00","customer_name":null,"top_result_id":"sd-033","assignee_user_id":"a34e2370-31fd-4a65-8855-459710bcbc91","organization_name":"","problem_statement":"delivery is not created, is created in the wrong way, or uses the wrong shipping point","resolution_summary":""}]}